1. How do I book?
The preferred method is by telephoning us, alternatively you can email or you can complete the booking form on the contact us page.
2. How much notice do I need to give for a booking?
You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment. Alternatively you can contact us on the day as we may have availability.
3. How much does it cost?
Please contact us for further information.
4. What do the prices include?
All bouncy castle booking prices include local delivery, a small charge may need to be charged for out of area deliveries, (please contact us for delivery rates). You will also receive a blower, extension cable, circuit breaker and safety crash mat, the price also includes set up, inflation and collection.
5. When are your bouncy castles available?
Our castles are available 7 days a week all year round including Bank Holidays.
6. How long do I get the equipment for?
We will deliver and set up your castle at a time of your chouice. We will then come and take the castle awayusually from 6.30pm onwards although pick up time can be arranged to suit you.
7. Do you hire overnight?
No we don’t leave our inflatables out over night as this can cause damage to them.
8. Do I have to pay a deposit?
No deposit is required.
9. How do I pay?
Cash on delivery. (Sorry we do not accept credit card payments)
10. What if I need to cancel?
You can cancel at anytime (minium 1 hour before setup time), all we ask is that you give us as much notice as possible. If no notice is given you may incur a cancellation fee.
11. What if it rains?
Unfortunately the bouncy castles cannot be operated in wet conditions due to insurance safety reasons.
12. Can the bouncy castle be set up on a slope?
No this is not possible however if it is a very slight slope it may be ok, please discuss this prior to the booking and we will come out to see the area (FOC).
13. How long does it take to set up/inflate/deflate/pack up the inflatable?
A bouncy castle takes approx 30 minutes to set up and 35 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire.
14. How much space is needed?
You will need to allow a minimum of 4 feet at the front and rear of castle, this is to allow access and the blower at rear. Please make sure all garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.
15. When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle, you will need to provide a 240 volts mains power supply socket.
16. Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire.
17. Is there an age limit for children using the castle?
Yes all our castles are suitable for children up to and including the age of 14.
